Public Administration

Digital citizen services of the future

Centralized transparency, automated processes, and a digital experience for citizens, these are the goals of Public Administration in Germany.

ServiceNow offers the perfect solutions for these goals by creating transparency for official processes with the centralized NowPlatform. A standardized data structure and a range of tools enable end-to-end automation of work processes, creating a first-class user experience.

Easily find and query information and government services. With one of the most up-to-date IT platforms and optional hosting in the highly secure and multiple award-winning AKQUINET data centers, all requirements for data protection, statutory requirements and compliance guidelines can be met and nothing stands in the way of digitalization.

Digital Higher Education

Modern higher education processes

Higher education institutes represent research, study, teaching and innovation. To ensure that the focus can be on these areas, it is important that the administration and organization of higher education institutes run seamlessly and efficiently.

ServiceNow is the perfect solution for higher education institutes to digitalize their work processes and for integrated mapping of the processes within a higher education institute. The appointment process for higher education institutes is a good example. Even today, this is often still a manual process which must be addressed by different organizational units. With ServiceNow it can become a digital and automated process which provides clear information at any time and thus speeds up work processes.

This is just one example of many and other application areas are, for example, student management, the student portal or room booking.

Health

Focus on the well-being of patients

The focus of Health Care is on the well-being of people. ServiceNow supports medical staff focusing on this core area of work. The goals are simple and quick processes, integrated teams and specialist departments, integration and continuously transparent interaction of systems, and a permanent 360-degree view of patients.

Seamless processes in technology create valuable time for caring for patients. Simple examples include device management in radiology, which ensures the best-possible utilization, and seamless processes, even in the case of breakdown.
Or the display of a patient portal to give patients a digital and simple entry point to health care provision, e.g. when already on the way, or when looking for a room.

Industry & Production

Digital workflows in real time

The networking of systems and machines and continuously running processes are the goals of companies in industry. These are often based on complex IT structures and many different applications and processes. With the NowPlatform, ServiceNow offers the perfect opportunity for industry to continue to use existing and specially created solutions, but to merge these together in one consolidated platform.

This results in an integrated overview of all systems, devices, and machines. The automation of work processes can be controlled via workflows and the status can be monitored in real time at any time and in any place. In particular, ServiceNow provides a solution for industry to quickly restore a normal state in the case of a breakdown, as all necessary information is available at all times and work processes are standardized and digitally controlled.

Sales

Successful customer management

The ability to query information at any time, to incorporate data from meetings or contact data so that it is ready after a certain period of time, and to have a constant overview of the existing portfolio of services – these are just some of the challenges faced by sales departments in the digital age.

Companies who use ServiceNow can also use it to provide support for their Sales departments. Supporting processes, for example, ordering materials or booking travel can thus also be offered as a digital service which Sales personnel can use, from any location and from any end device. In the Sales process too, support is also provided through the provision of all necessary data in a simple view, and Sales personnel can add to this data at any time and from any location, for example, via a smartphone on the train.

Energy- & Utility Companies

Better service with the ServicePortal

Data is particularly important in the Energy and Utilities sectors. Many calculations are based on statistics and values which are constantly fluctuating. At the same time, these companies provide services to their customers. In this case, ServiceNow with the Now Platform provides a solution for integrating existing systems, and thus existing data structures, in a central platform so that an integrated overview of all necessary information is available at all times - beyond the limits of IT systems.

At the same time, ServiceNow with the ServicePortal provides a central portal for orders, queries and communication of all kinds.