Easy, Smart, and Available Everywhere
ServiceNow
Simplify processes, comply with standards, avoid sources of error, save time, and avoid stress. Intuitive and transparent for all users, ServiceNow gives you a decisive advantage: the best usability. In other words: everything simply works simply. It transforms complex workflows into uniform processes that are comprehensible across industries and departments.
ONE Platform for Everything and Everyone
Scalable Added Value for All Areas
Agile and dynamic processes
Individual modules based on needs
Digitalization and simplification of workflows
Maximum flexibility, zero complexity, absolute reliability
Seamless system integration that is compatible with interfaces
Stable and secure cloud services, 100% conformity with the GDPR
Your Company’s Advantages
Your Future with ServiceNow
Founded by Fred Luddy in the USA as a software company in 2004, ServiceNow has become one of the most powerful cloud-based platforms for digitalized Enterprise Service Management (ESM) solutions.
In recent years, the requirements for networking, connection, and location-dependent access to data and workflows have changed rapidly once again. Not only the pandemic has made mature digital options for standardized, cross-departmental process environments more important and in higher demand than ever before at companies, authorities, and institutions.
Incorporating all internal responsible parties and integrating customers and external users into a uniform system that can be used independently of hardware, software, and place of work – those are the demands ServiceNow and AKQUINET fulfill.
Sound Familiar?
Common Sources of Optimization Potential
Often, many still work with unnecessarily complex manual processes. “Uncontrolled growth” of the tools used, different platforms, and individual methods leads to increased expenditure, time loss, and communication problems.
Briefly put, too many interfaces and system disruptions cripple the process.
A common user situation:
- Different tools, platforms, domains, etc.
- Manual entry and multiple interfaces
- Unclear responsibilities in some cases
A common IT situation:
- Requests/contact through several channels
- Time loss instead of fast and efficient solutions
- Knowledge base is primarily understood as an IT tool
A common customer situation:
- Scattered knowledge and data silos
- Sluggish procedure and permanently accumulating data
- High security requirements must be met
Benefits for users:
- ONE central access pointt
- ONE look and feel without system disruptions (seamless experience)
- Clear, intuitive, logical, and stable
Benefits for IT:
- Uniform communication through automated standards
- First-level support for users directly in the system
- Fast solutions, satisfied users
Benefits for customers:
- ONE platform – for future tools, apps, and extensions as
- Self-explanatory digital access – efficient and time-saving
- Secure and stable cloud technology – flexible and scalable
It’s Simple with ServiceNow
Automated Workflows
Intuitive guidance and easy use – the benefits of an innovative application can only be as great as users’ motivation to work with it. Automated processes and binding specifications simplify and support daily business noticeably. ServiceNow delivers real senses of achievement extremely quickly.
Was wir für Sie tun?
Supported by AKQUINET
We look forward to discovering the optimization potential of your specific procedures and processes – so you can take the next step towards becoming an agile, dynamic, and efficient company with satisfied customers and a loyal clientèle.
Effects with ServiceNow:
- Increased productivity
- Minimized sources of error
- Greater transparency
Effects with ServiceNow:
- Motivation through positive use experience
- ONE environment
- Uniform workflows and communication
Already Working, or Still Looking?
ServiceNow Solutions for more Business FLOW
Maximum flexibility and zero complexity: a direct comparison and overview of features and service modules
We’ll determine the best module for you together.
Up to Now
LOW Performance
Whether hardware, software, assignment of rights, or any number of other issues is concerned: different systems, several catalogs, and fragmented communication by e-mail often lead to chaotic procedures. That costs you time and causes stress.
In the Future
ServiceNow: EVERYTHING IN THE FLOW
ONE main catalog applies to EVERYTHING in the portal. With individually assigned roles and authorizations – predefined settings prevent misunderstandings. New items can be entered in the catalog manually or automatically using an interface.
Up To Now
Order Status: MOSTLY VAGUE
Detailed information about the order status of a process is often missing. And there is usually no effective tracking function available to provide an overview with the most precise information possible.
In the Future
Order Status with ServiceNow: ALWAYS TRANSPARENT
All authorized parties can view the individual status steps in the service portal at any time. Notifications can be called up in the ServiceNow portal and, if desired, also be pushed using e-mail or MS Teams.
Up To Now
Common Knowledge Level of Individual Processes: MEAGER
Person A organizes the ordering process one way, and person B does it differently. Manually created documents and individual ways of working promote fragmented knowledge, disruptions in communication, and knowledge gaps. That is counterproductive.
In the Future
Common Knowledge Level with ServiceNow: COMPREHENSIVE
Defined workflows ensure automatic compliance at all times and for all processes that can be traced. Process descriptions and flows can be defined right in the workflows, and supporting knowledge material can be incorporated directly.
Up To Now
Order System Management: TRICKY
Most order systems are “hard-coded” environments. “Flexibility” is often a foreign term in these contexts, so maintenance and modification are accordingly laborious and rigid.
In the Future
Creating Order Systems with ServiceNow: EASY
The Catalog Builder in ServiceNow will leave nothing to be desired if you want to make custom, and above all intuitive, new catalogs. You can quite easily automate the processes you need using drag & drop in the Flow Designer.
Up To Now
Media Disruptions during Request Processing: THE NORM
It is often the case that not all the relevant information for the process is available in a compact and easily accessible form. For instance, documentation of knowledge is often stored in different systems and cannot be viewed at the touch of a button.
In the Future
Media Disruptions when Processing Requests with ServiceNow: THE PAST
The Agent Workspace in ServiceNow provides one central working area for everyone and everything. Everything is linked and can be called up, whether you need the central knowledge database containing additional information relevant to the operation or other digital documents
Up To Now
Tools, Portal Applications, and Programs: BRANCHED
Companies frequently use several internal platforms for certain areas – such as an HR tool, an order portal, and also an intranet for internal communication. The larger the number of different systems used, the more complicated the procedures become.
In the Future
Tools, Portal Applications, and Programs with ServiceNow: UNIFIED
The Employee Service Center and Service Catalog in ServiceNow give you ONE central portal for ALL issues. You can fill the portal with information and functions and structure it specifically for your company even if you don’t have developer knowledge.
Up To Now
General Expenditure: ENORMOUS
Manually created reports, different data standards, various versions of documents – they all are due to the circuitous processes that are not uniform and that generate considerable processing expenditure.
In the Future
General Expenditure with ServiceNow: INFINTESIMAL
The central CMDB in Service Now has a uniform logic across all tables, modules, and functions. Realtime reporting with all relevant data is possible at every point in a process. Data from third-party systems, such as SAP systems, can be integrated using an (API) interface.
Up To Now
Data Migration Options: FRUSTRATING
When different systems are used, data silos often develop at companies. They are inflexible and difficult to reach from certain applications. Media disruptions increase the staff expenditure and thus cost time and money.
In the Future
Data Migration Options with ServiceNow: FASCINATING
As a central digitalization platform, ServiceNow makes it possible to merge all existing systems using the IntegrationHub and use the information in ONE environment. The prefabricated interfaces, such as MS Teams, provide added value without superseding the existing systems.
Up To Now
Merging Information: TOILSOME
Entering information, such as from e-mails into the appropriate target system, normally takes place manually and requires a corresponding amount of expenditure. Additionally, the process harbors a source of error.
In the Future
Merging Information with ServiceNow: BLISSFUL
Basic functions like inbound actions make data integration from other sources, such as e-mails, quick and easy. The information that is then stored in the workflow can be seen and used by all parties involved.
Overview of Modules
IT Service Management
Stable Architecture needs a Strong Foundation
The basis of a flawlessly functioning organization is stable and reliable IT. ServiceNow’s IT Service Management gives you the perfect standard based on the best practice insights as per ITIL. The ITSM solution is innovative and fit for the future. It has already been designated THE leading solution 8 times in Gartner Magic Quadrant.
Customer Service Management
More Service through Automation
With a first-class digital customer service management program, you improve your service operations and delight your customers with digital workflows. By connecting the front and back office in one application, you proactively address problems and optimize processes in customer service. The extensive functions in the ServiceNow platform let you automate frequent requests.
HR Service Delivery
Human Resources – Automated Support in the “Running System”
Procedures, activities, and processes in HR can either be integrated into the ServiceNow platform from an existing system or using the defined standards in the module as needed – easily and without any difficulties. It has everything that counts – and YOU can count on that! We would be delighted to discuss the benefits and options with you in a personal meeting.
App Engine
Benefits of Low-Code
Developing new corporate apps often costs lots of time and money. The low-code development in ServiceNow’s App Engine lets you develop custom corporate apps that are specifically tailored to your needs. That accelerates process automation and ensures smooth collaboration. Both users and your colleagues will be enthusiastic because the new apps can be developed in a much shorter amount of time and with lower expenses.
Our Team
Concentrated competence for your ServiceNow applications
Our team’s individual competences are as diverse as the applications of ServiceNow. At AKQUINET, experienced project management and process consulting have many faces in the truest sense of the term: From career jumpers to industrial engineers, our employees are committed and motivated people with experience in everyday business who want to realize and further your custom project together with you.
We value diversity. Both for exciting requirements and tasks, and when we put together our departments. Our service portfolio is colorful, and so are our employees’ strengths.
Our Philosophy
We promote training and continuing education, and we give everyone who wants to make progress a chance. We believe that is the best prerequisite for giving you exactly THE expertise and human dynamic you need for successful and smooth implementation.
Relaxed employees who are in balance are an important factor for customer and company satisfaction. That is why we pay attention to personal development opportunities as well when addressing all requirements. Home office, a sabbatical, plannable free time – we are happy to promote employees’ capability to perform through flexibility.
That sets us apart and makes us strong together. For you, for the project, and for the future.
Contacts
More than well Advised
Even with all the developments in artificial intelligence and process optimization, human and approachable competence always takes center stage at AKQUINET. Contact us if you have questions or consulting requests.
